Privacy Policy

Last Updated: January 2026

1. Introduction

Flowsystemnx Ltd ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to industrial water systems and filtration engineering.

Company Details:
Flowsystemnx Ltd
Friars House, Manor House Dr
Coventry CV1 2TE
United Kingdom
VAT: GB105942738
Registration: 12749305
Email: contact@flowsystemnx.shop
Phone: +44 24 7622 5588

2. Scope and Applicability

This Privacy Policy applies to all information we collect through our website, email communications, phone calls, and other services we provide. We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

3. What Information We Collect

3.1 Information You Provide Directly

When you contact us, request a quote, or use our services, we may collect:

• • Full name and job title
• • Business name and industry sector
• • Email address and phone number
• • Business address and location
• • Information about your water system requirements
• • Payment information (processed securely)
• • Any other information you voluntarily provide

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• • IP address and device identifier
• • Browser type and operating system
• • Pages visited and time spent on our site
• • Referring website and navigation patterns
• • Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal data for the following lawful purposes:

• • Providing and delivering our water systems and filtration services
• • Responding to your inquiries and customer support requests
• • Sending quotations, invoices, and service updates
• • Processing payments and managing billing
• • Conducting maintenance, troubleshooting, and technical support
• • Improving our services and website performance
• • Compliance with legal and regulatory obligations
• • Fraud prevention and security measures
• • Marketing communications (with your consent)

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• • Contract Performance: To fulfil your service agreement
• • Legal Obligation: To comply with legal requirements
• • Legitimate Interests: To operate and improve our business
• • Consent: For marketing communications and optional services

6. Who We Share Your Information With

We only share your personal data with:

• • Service Providers: Contractors and suppliers assisting with delivery and support
• • Payment Processors: Secure payment gateways for transactions
• • Legal Authorities: When required by law or court order
• • Business Partners: Only with your explicit consent

We do not sell, rent, or trade your personal data. All third parties are bound by data protection agreements and must comply with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary:

• • Service Data: Duration of the contract plus 3 years for legal/tax purposes
• • Contact Information: Until you request deletion or unsubscribe
• • Technical Data: Up to 12 months for analytics and security
• • Legal/Compliance: Retained for minimum 6 years as required by law

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• • Right to Access: Request a copy of your personal data
• • Right to Rectification: Correct inaccurate information
• • Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• • Right to Restrict Processing: Limit how we use your data
• • Right to Portability: Receive your data in a structured format
• • Right to Object: Opt out of processing activities
• • Rights Regarding Automated Decision Making: Opt out of purely automated decisions

To exercise these rights, contact us at contact@flowsystemnx.shop or +44 24 7622 5588. We will respond within 30 days.

9. International Data Transfers

We primarily operate within the United Kingdom. Any international transfers are only made to countries with adequate data protection safeguards or with appropriate legal mechanisms (Standard Contractual Clauses). If we transfer your data internationally, we will inform you in advance.

10. Security Measures

We implement comprehensive security measures to protect your personal data:

• • SSL/TLS encryption for website and data transmission
• • Secure password authentication and access controls
• • Regular security audits and vulnerability assessments
• • Data encryption at rest and in transit
• • Restricted access to personal data
• • Employee data protection training

However, no transmission method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience:

• • Essential Cookies: Necessary for website operation
• • Analytics Cookies: Measure website performance and usage
• • Marketing Cookies: Track preferences for targeted communications

You can manage cookie preferences in your browser settings. More information is available in our Cookie Policy.

12. Marketing Communications

We may send marketing communications (email, SMS, phone) only with your consent. You can:

• • Unsubscribe by clicking the link in our emails
• • Reply STOP to SMS messages
• • Contact us to update communication preferences

We will never share your details for marketing purposes without explicit consent.

13. Data Breach Notification

In the event of a data breach affecting your personal data, we will notify you and relevant authorities within 72 hours as required by UK GDPR. You will receive information about the breach, its impact, and protective measures taken.

14. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

16. Data Protection Officer and Contact

For privacy-related inquiries, contact:

Flowsystemnx Ltd
Email: contact@flowsystemnx.shop
Phone: +44 24 7622 5588
Address: Friars House, Manor House Dr, Coventry CV1 2TE, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO Contact: ico.org.uk | Phone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or prominent notice on our website. Your continued use of our services constitutes acceptance of updated terms.

18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.